Privacy Policy

Privacy Policy

Effective Date: March 15, 2026

Business Name: MWB wheels & tuning
Website: https://mwbwheelsandtuningca

MWB Wheels & Tuning is a boutique bicycle wheel building and service provider offering custom-built wheels, component sales, and related services. We are committed to protecting your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA).

This Privacy Policy explains how we collect, use, and protect your information when you visit our website or engage our services.

We collect only the information necessary to provide our products and services, including:

Personal Information

• Name
• Email address
• Phone number
• Shipping and billing address

Order & Service Information

• Products purchased (e.g., rims, hubs, spokes, complete wheels)
• Custom build specifications (e.g., rider weight, riding style, terrain, bike type)
• Service history and communication

Payment Information

• Payment details are processed securely through third-party providers (we do not store full credit card information)

Technical Information

• IP address
• Browser and device type
• Website usage data (via cookies/analytics tools)

We use your information to:

• Build and supply custom bicycle wheels tailored to your specifications
• Process orders, payments, and shipping
• Communicate regarding quotes, build details, and service updates
• Provide after-sale support and warranty assistance
• Improve our products, services, and website
• Send occasional updates or promotions (only if you opt in)
• Meet legal and tax obligations

To ensure the safety and performance of custom-built wheels, we may collect specific rider and usage information (such as weight, riding discipline, and intended use).

This information is used solely to:

• Recommend appropriate components
• Build wheels to appropriate specifications
• Reduce risk of product failure or misuse

Providing accurate information is the responsibility of the customer.

By using our website or engaging our services, you consent to the collection and use of your information as outlined in this policy.

You may withdraw your consent at any time by contacting us, subject to legal or contractual obligations (e.g., open orders).

We do not sell or rent your personal information.

We may share your information with:

• Payment processors (e.g., Stripe, PayPal)
• Shipping carriers (e.g., Canada Post, courier services)
• Suppliers or manufacturers (only when necessary for warranty or special orders)
• Website and analytics providers

All third parties are required to handle your information securely.

We use your contact information to:

• Provide shipping updates and tracking
• Confirm order details and build specifications
• Resolve issues related to delivery or product performance

Our website may use cookies and similar technologies to:

• Improve website functionality and user experience
• Analyze traffic and usage patterns
• Support marketing efforts (if applicable)

You can disable cookies through your browser settings.

We take reasonable administrative and technical measures to protect your personal information.

This includes:

• Secure payment processing
• Limited access to personal data
• Use of reputable website hosting platforms

However, no system is completely secure.

We retain personal information only as long as necessary to:

• Complete transactions and service requests
• Maintain records for warranty and support
• Comply with legal and tax requirements

You have the right to:

• Request access to your personal information
• Request corrections to inaccurate information
• Withdraw consent for certain uses

Requests can be made using the contact information below.

Our website may contain links to third-party sites (e.g., component manufacturers). We are not responsible for their privacy practices.

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

For questions about this Privacy Policy or your personal information, please contact:

MWB Wheels & Tuning
Email: mwbyeg@gmail.com
Phone:
Location: Edmonton, Alberta, Canada